Returns must have prior written Shelley authorization or they will not be accepted. Items that are returned to Shelley without authorization will not be credited nor returned to the original sender. When calling for authorization, please have the following information ready for the Shelley representative:
1. Name and address of customer.
2. Shelley part number(s) of item(s) being returned.
3. Reason for return.
4. Customer’s original order number used when ordering the item(s).
5. Shelley invoice number. Include part serial number if available.
A representative will discuss action to be taken on the returned items and provide a Returned Materials Authorization number (RMA) for reference. RMA will automatically close 30 days after being issued. To get credit, items must be in original packaging, new and undamaged. There will be a return charge on all items returned for credit, where Shelley was not at fault. It is the customer’s responsibility to prevent damage during return shipping. Damaged or modified items will not be accepted. The customer is responsible for return freight.